At Lewks, we're all about speed. We aim to have your order on its way within the next business day. Our warehouse is open Monday to Friday (excluding public holidays), so orders placed outside these days will be shipped the following business day.

You will receive an email confirmation once your order has been received. 

Please note: During peak times and sales, there may be slight shipping delays due to the increased volume of orders. Once your order is confirmed, you'll receive an email shipping notification to advise your order is on its way.

We are committed to providing the best value for money. That’s why we choose to ship products directly from our supplier. This allows us to significantly save on transportation, storage, packaging, and shipping costs, and offer the products at a fair price.

Every order is processed within 24 hours, and the average delivery time is 7 - 21 days. 

Every order is always delivered to your home FREE of charge.

Unfortunately, we can’t cancel or amend any online orders after your order has been placed. Amendments may include but are not limited to:

• Change of delivery address
• Changes to colours and sizes
• Applying any further discounts

With this in mind, please be extra careful when you’re placing your order to make sure that all your details are full and correct.

Want to stay updated on the delivery of your package? You can track your order via our Track My Order page. The tracking information is available online 2 - 3 days after your order is placed.

Here's how to track your package:

• Click here to track your order

Missing your tracking info? No worries! Just shoot our Customer Service team an email at info@lewks.co.nz and they'll get you sorted.